Terms & Conditions

These terms and conditions form the basis on which you can visit and use our website. Please read them carefully as they contain important information.

General Terms and Conditions

This site is owned and operated by FirstBIKE Worldwide B.V., Dokweg 27B, 1976 CA IJmuiden, The Netherlands. If you want to ask us anything about these terms and conditions or if you have any comments or complaints on or about our website, please contact us.

Ownership of rights
all rights, including copyright, in this website are owned by or licensed to FirstBIKE.  Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.

  1. Ordering

You can place your order online. You will receive confirmation email during our office opening hours from 9.00am to 5.00pm, Monday to Friday.

We deliver to England, Wales, Scotland and Guernsey, Isle of Man, Jersey and Northern Ireland. Should you require delivery service to other destinations, please place your order via email to:  info@first-bike.co.uk 

Ordering Errors
You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process. If you recognize any mistake or important information which should be added to your order, please send and email to info@first-bike.co.uk

  1. Payment

We currently accept credit card payments which may be done with your debit or credit card. You will receive confirmation of your payment shorty after placing your payment. Payment gate is provided by First BIKE s.r.o. (a mother company of FirstBIKE Worldwide B.V.) through Komercni Bank a.s. (a Societe Generale Group).

  1. Pricing

All prices are displayed inclusive of VAT.

  1. Delivery

Delivery conditions before Christmas may differ from our standard 24 hour delivery within mainland UK. Please contact us at info@first-bike.co.uk for further information.”  

If your FirstBIKE model is in stock you will normally receive it within 2 working days after receiving confirmation of your order via email.

  • England, Scotland, Wales – delivery in 24 hours
  • Isle of Man, Northern Ireland, Scottish Highlands – delivery in 48 hours
  • Guernsey and Jersey – delivery in 2 to 3 days

FirstBIKE is delivered in a box the dimensions are:  27,5 x 6,5 x15,7 in  (16x40x70cm)   Accessories are delivered in envelope or small box.

If any bike you have chosen is not available as indicated on our e-shop you will receive confirmation of your pre-order with information on when your FirstBIKE will be delivered. This information is also indicated on our e-shop and we offer a 10% discount for any items that are pre-ordered.

We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions.

Assembly is required and should take no more than 10 minutes. Assembly instructions are included in the box or you can visit first-bike.co.uk/support/

Delivery Charges
All FirstBIKE’s come with free delivery in UK.  Accessories carry a delivery charge of £3.80. If you fail to take delivery of an order, and it is returned to us, we reserve the right to charge a new delivery fee of £3.80 per shipment.

  1. Right to cancel

Your FirstBIKE order may be cancelled before we have send you confirmation of your order. Please send us an email to info@first-bike.co.uk

 

  1. Returns:

We operate a 30 day no quibble return policy. If you are not satisfied we will collect your unused FirstBIKE, no questions asked, within 30 days of delivery, at our cost.

Please contact us on info@first-bike.co.uk if you want to return your FirstBIKE.

Returns after 30 days:

If we have made a mistake then we will pay for the return postage costs, e.g. wrong goods or faulty goods. If you wish to return the goods, then on their safe receipt we will refund the total costs of the goods including postage costs. Please note that return postage costs are your responsibility unless goods are faulty.

Parcels that are returned to us remain the customer’s responsibility and a refund will not be given until we have safely received the package undamaged.

If you have any questions about returning goods, please contact us at info@first-bike.co.uk

  1. after sales service

Guarantee

Your FirstBIKE comes with a “lifetime“ warranty on fork and frame and 5 year warranty on all other parts.

 

Replacement parts for FirstBIKE

We are manufacturer of FirstBIKE and we stock all spare parts. Should you require any spare parts or have any technical question please contact us on info@first-bike.co.uk

 

Should you want to ask us anything about these terms and conditions or if you have any comments or complaints on or about our website, please contact us at info@first-bike.co.uk